Frequently Asked Questions
Who will clean my home?
Seren Butcher - the business owner, professional cleaner and vegan nutritionist will be doing the cleaning! For added safety, Seren will wear shoe covers and a mask while cleaning your home.
What area do you cover?
We are based in Glossop and service the High Peak and surrounding areas, including Mottram in Longdendale Marple, Disley and Poynton.
How will our relationship work?
We don't use contracts, so you wont be tied in to cleans you don't want, as we prefer to earn your trust and loyalty over time. You're welcome to provide feedback about the cleans, which is always valued because it helps us continue to improve our services!
What products do you use?
We use Bio-D cleaning products which are 100% vegan and made in the UK from ethically sourced, natural, plant-based ingredients. They are hypoallergenic and safe for use around children and pets. The bottles are also refilled and not thrown away which means less waste - something we keep to an absolute minimum!
Do I need to provide any equipment?
Not at all! We will bring everything needed to get the job done, including our own certified asthma & allergy-friendly vacuum cleaners.
What if I need to cancel?
If you need to cancel a clean just let us know, ideally with 7-days notice. You can still cancel up to 24-hours before the clean, but any later and you will incur a 20% fee of the cleaning price.
How do I pay for the clean?
Unless other arrangements are made beforehand, we will send an email (often on the same day) with the payment details. For card payments, we use the secure online payment processor called Stripe. Cash and bank transfers are also welcome! Just let us know if you have any preference.